For damage on arrival, please be cooperative to take photos on the damage and send to us for verifying. For confirmed tiny product faulty, on your approval, we can send you replacement parts, mostly they are free, but for those expensive parts, you can just return the damaged parts for swapping good ones. Feedback is very important to us. It is impossible to address issues if we do not know about them! Customer satisfactory is most important to us.If you have any questions, please feel free to contact me! Please give me at least 24 hours to reply! (GMT+8) of Monday to Friday. And our company is closed on Sunday and public holiday. Package include 3PCS:650W Light with Globe 3PCS:4 leaves barn door 3PCS: Dimmers 3PCS:Air Cushioned Stands 3PCS:Colored Paper+Safety Cable (24 inch ; Load 44 Lbs) 12PCS:Clips 3PCS:Clamp Hook (Load 33 Lbs) 1PC: Soft Case with wheel Thank you for choosing our Fresnel Tungsten Spot Light. As a manufacture, we have been working on upgrading products, improving user experience, make the products safer, and easier to operate. We also have been working on completing supporting facilities: a. Upgraded Normal Plug to the STANDARD Industrial Plug which with Testing Report&Certificate b. Installation of Bracket is Improved, using easier.
We use the solid aluminum Stirrup to support light, it is not quickly broken. The item "3650W Fresnel Tungsten Spot Light+Stand3+Dimmer3 Kit For Photography Studio" is in sale since Tuesday, November 10, 2020. This item is in the category "Cameras & Photography\Lighting & Studio\Continuous Lighting\Lighting Kits". The seller is "iz-link" and is located in Hong Kong. This item can be shipped to United Kingdom, European Union member countries, Canada, Australia.